Overview
The Customer Support Agent handles support tickets by searching knowledge bases, creating issues, and communicating with customers and internal teams.Result: Reduce ticket resolution time by 50%, fewer escalations to engineering
Required Connectors
Linear
Issue tracking
Slack
Team communication
Notion
Knowledge base
Setup
1
Connect Services
- Linear (OAuth): Select workspace
- Slack (OAuth): Select workspace and channels
- Notion (OAuth): Select workspace
2
Deploy
Click Deploy to activate your Customer Support Agent
Usage
Example prompts:- “How do I reset my password?”
- “Check recent support tickets and find recurring issues”
- “Help customer with billing question”
Key Features
- Search Knowledge Base: Query Notion for help articles
- Create Tickets: Open Linear issues for escalation
- Team Communication: Notify support team in Slack
- Track Issues: Update and comment on existing tickets
Best Practices
- Maintain Knowledge Base: Keep Notion documentation up-to-date with common support questions and solutions
- Tag Issues Properly: Use consistent Linear labels/tags for better ticket categorization and searchability
- Set Escalation Criteria: Define clear criteria for when to escalate from agent to human support