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Overview

The Customer Support Agent handles support tickets by searching knowledge bases, creating issues, and communicating with customers and internal teams.
Result: Reduce ticket resolution time by 50%, fewer escalations to engineering

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Required Connectors

https://mintcdn.com/tadata-48dcdaff/67LauUSvS338UAQX/logos/linear.svg?fit=max&auto=format&n=67LauUSvS338UAQX&q=85&s=5d99b8da6ae982e79a300191df5abef0

Linear

Issue tracking
https://mintcdn.com/tadata-48dcdaff/67LauUSvS338UAQX/logos/slack.svg?fit=max&auto=format&n=67LauUSvS338UAQX&q=85&s=ae03f0016fce166a9198e9482c8c31fa

Slack

Team communication
https://mintcdn.com/tadata-48dcdaff/67LauUSvS338UAQX/logos/notion.svg?fit=max&auto=format&n=67LauUSvS338UAQX&q=85&s=cc90482321b110d5fc468fb937e3951d

Notion

Knowledge base

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Setup

1

Connect Services

  • Linear (OAuth): Select workspace
  • Slack (OAuth): Select workspace and channels
  • Notion (OAuth): Select workspace
2

Deploy

Click Deploy to activate your Customer Support Agent

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Usage

Example prompts:
  • “How do I reset my password?”
  • “Check recent support tickets and find recurring issues”
  • “Help customer with billing question”

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Key Features

  • Search Knowledge Base: Query Notion for help articles
  • Create Tickets: Open Linear issues for escalation
  • Team Communication: Notify support team in Slack
  • Track Issues: Update and comment on existing tickets

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Best Practices

  • Maintain Knowledge Base: Keep Notion documentation up-to-date with common support questions and solutions
  • Tag Issues Properly: Use consistent Linear labels/tags for better ticket categorization and searchability
  • Set Escalation Criteria: Define clear criteria for when to escalate from agent to human support

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Next Steps

Test in Playground

Test support workflows before production

View Analytics

Track ticket resolution times

Optimization Guide

Learn about automated optimizations

Other Recipes

Explore more pre-built agent workflows